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MIN READ
HIGHLIGHTS
CLIENT OVERVIEW
This client manages a large mobile estate supporting its nationwide contracting and security operations. With field teams operating across the UK, reliable coverage, predictable costs, and reduced admin were critical to keeping the business running smoothly.
The company initially signed on with BusinessMobiles.com over 20 years ago, but recently approached us in December 2024 while operating on O2 Direct, seeking a more cost-effective and better-supported mobile solution
Before working with us, this client faced several ongoing issues with their mobile setup. Each problem added friction to day-to-day operations and increased internal workload.
The key challenges were:
The client uses a portion of their SIM cards for customer intercoms serving vulnerable people. These connections are mission-critical and require consistent stability.
Although they were already on a direct network agreement, the setup was no longer fit for a growing, mobile-heavy business.
BusinessMobiles.com implemented a robust Future Mobile agreement on the EE network, specifically chosen for its superior nationwide coverage. The solution included:
Forensic Tariff Optimisation: We transitioned the account from older agreements to a modern, centrally managed Future Mobile structure; applying a controlled RPI increase at account level, capped at 3%, rather than on individual products.
Specialised Technical Support: We provided a diverse range of products, including dedicated SIM cards for security intercoms, ensuring that their most vulnerable clients remained protected.
Dedicated Account Management: By providing a single point of contact (Rishi), we ensured that the client’s IT Manager (who is highly technically proficient) could delegate the heavy lifting of estate management to an expert.
Proactive Optimisation: Rather than a “set and forget” approach, the account undergoes regular reviews to ensure the pricing remains at a market-leading level as the business scales.
The move to a fully managed Future Mobile agreement delivered immediate and quantifiable benefits:
Achieved a verified monthly saving of £1,136.64 by restructuring legacy contracts into a modern Future Mobile agreement.
Reclaimed over £13,600 in annual operational budget, significantly lowering the company’s fixed overheads.
Centralised the management of 246 connections, drastically reducing the internal administrative time previously spent on billing and support queries.
Secured superior nationwide coverage via the EE network, ensuring 100% reliability for field-based security teams and mission-critical intercom systems.
Offloaded the complex technical management of specialized security SIMs to a dedicated consultant, allowing the internal IT team to focus on core strategy.
BEFORE
AFTER
This case study highlights the value of moving beyond a direct-to-network relationship and into a fully managed mobile solution. For growing businesses like this, savings are only part of the story. Having a dedicated account manager, better coverage, predictable pricing, and ongoing optimisation removes friction, saves time, and allows teams to focus on their core work. Not to mention, £13,600 is a pretty penny to save on your yearly costs!
Ready to reduce your mobile costs and simplify management? Contact BusinessMobiles.com for a Free Bill Review.
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