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HIGHLIGHTS
CLIENT OVERVIEW
The client is a small family-run operation based in North West England. With a workforce of two employees, the company previously relied on basic out-of-contract consumer SIMs to manage its daily operations and emergency call-outs.
The business owner was operating with just two SIM-only lines on EE, one for himself and one for his mother, at a cost of £40 per month. A significant operational hurdle was the lack of separation between work and home life; the owner’s main requirement was a dedicated third SIM to finally split business enquiries from personal usage. At the outset, the client believed a simple SIM-only addition was the only viable path forward without incurring heavy hardware costs.
Akta identified that the client’s “SIM-only” approach was actually holding the business back from a much-needed technology refresh. We implemented a comprehensive business solution that provided more than just a new number:
Estate Expansion: We added a third dedicated line, successfully separating business enquiries from personal calls to improve customer service standards.
Flagship Hardware Integration: By leveraging business-tier rates, we integrated two brand-new iPhone 16e handsets into the agreement, providing the owner with the latest mobile tools.
Managed Migration: We transitioned the two existing legacy lines and the new connection into a single, cohesive EE Business setup, ensuring all numbers were upgraded and correctly provisioned.
By restructuring the account to a managed business tier, Akta delivered a comprehensive technology refresh that prioritised both hardware quality and professional separation, resulting in:
For a micro-business, professionalism is a key competitive advantage. By moving to a tailored business setup, Apache Locksmiths achieved organizational clarity that allows the owner to manage customers more effectively without interrupting his personal time. This case study demonstrates that technology modernisation is accessible even for small trade businesses; for a modest £20 increase, the client moved from “SIM-only” to a fully-equipped mobile office with flagship hardware.
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