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MIN READ
HIGHLIGHTS
CLIENT OVERVIEW
This client is a dedicated healthcare provider who has been a partner of BusinessMobiles.com since the lockdown period. Originally referred via an existing client in consultancy services, the account required a high level of specialist management to maintain service continuity for its eight employees across 74 tariffs and 53 devices.
In 2025, following a change in the client’s internal management, the account underwent a comprehensive “proactive audit” to prevent churn and modernise their billing structure.
When a new decision-maker took over the clients’ account, they were met with legacy costs that appeared unsustainable:
Inflated Overheads: Monthly bills had climbed to approximately £715, leading the new management to consider closing their EE business account entirely.
Unused Connections: The estate was cluttered with “zombie” lines, numbers that were being billed monthly but had shown zero activity for extended periods.
Misaligned Contract Dates: 74 different tariffs were expiring at different intervals, making it impossible to move the entire estate to a more cost-effective unified plan in one go.
Steve implemented a year-long, phased strategy to consolidate the estate and prove the value of active account management:
Staggered 12-Month SIM-Only Renewals: Rather than locking individual lines into long-term hardware deals, Steve moved renewing lines onto short 12-month SIM-only plans. This was designed to “catch” all numbers and align their expiry dates.
Forensic Usage Audit: Working with the technical team to analyse the Mobile Manager portal, Steve identified every dormant connection.
Future Mobile Migration: Once the majority of lines were aligned, Steve migrated the active estate to a bespoke Future Mobile Shared Plan, providing the unified billing and lower rates the client required.
Estate Decommissioning: We successfully identified and terminated the unused numbers, instantly stripping away pure waste from the monthly expenditure.
By shifting from a reactive “bill-paying” mode to a proactive managed service, the client achieved a massive reduction in their fixed telecommunications costs.
Slashed the monthly bill from £715.00 to just £215.00, representing a 70% total reduction in expenditure.
Achieved a verified £500.00 monthly saving, equating to £6,000.00 in annual budget reclamation.
Eliminated ghost connections and unused tariffs that were contributing 0% value to the healthcare practice.
Aligned 74 tariffs into a streamlined, manageable estate with synchronised renewal windows.
Secured long-term client trust by demonstrating a proactive strategy that predated the new management’s concerns.
BEFORE
AFTER
This case study highlights our approach of account stewardship: anticipating a client’s needs before they even become a problem. For this client, we spent a year quietly aligning their estate to prepare for this 70% saving. We don’t just wait for you to complain about a bill; we build the architecture to lower it automatically.
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