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HIGHLIGHTS
CLIENT OVERVIEW
This client is a prestigious name in the luxury hospitality industry, managing high-end properties in London (Belgravia), and across major international hubs including Singapore, Hong Kong, Thailand, and New York. With a global workforce of 120, the organisation requires a mobile infrastructure that transcends borders.
A partner of BusinessMobiles.com since 2017, the group recently worked with their dedicated account manager, Steve Singh, to refresh their estate, ensuring that their executive and management teams remain connected regardless of their geographic location.
Operating in the luxury sector requires 24/7 availability and flawless communication. Before their 2024 optimisation, the group faced several challenges:
International Communication Costs: The previous setup on O2 led to unpredictable and high billing when staff moved between the UK and their global offices.
Service Interruptions: In the hospitality trade, even minor downtime in communication can impact guest services and operational logistics.
Complex Global Roaming: The client needed a plan that didn’t just offer roaming as an “add-on” but built it into the core of the agreement to ensure seamless transitions between networks in Asia, Europe, and the US.
Steve implemented a high-tier Future Mobile solution specifically engineered for the needs of a multi-national hospitality group:
Full Works Plan Migration: We moved the core 13 connections onto the “Full Works” plan. This premium tier was selected specifically for its robust International Direct Dial (IDD) and comprehensive global roaming coverage.
Service Continuity Guarantee: The migration was managed to ensure zero interruptions to services, a critical requirement for a luxury hotel group that cannot afford to be unreachable.
Estate Consolidation: We simplified the billing and management process, moving the client away from the higher, more volatile bills they experienced with their previous direct-to-network setup.
Bespoke Account Stewardship: By providing a direct point of contact, we ensured that any issues—whether in London or Macau—could be resolved with a single phone call rather than navigating automated network support.
By moving to a premium Future Mobile framework, our client eliminated the unpredictable costs of their legacy O2 plan, replacing it with a fixed-price structure that handles international roaming as a standard feature rather than an expensive add-on.
Achieved 100% seamless global roaming, allowing management to travel between the UK, Hong Kong, and the USA without fear of service drops or “bill shock.”
Eliminated the high, unpredictable billing cycles associated with their previous O2 legacy plans.
Optimised 13 high-priority connections on a plan that prioritises uptime and international reach over basic retail pricing.
Consolidated global communication costs into an easy-to-manage billing structure, saving the finance team significant administrative time.
Secured long-term reliability through a partnership that has now spanned over seven years of continuous service.
For a global hospitality leader like this, mobile connectivity is the “invisible concierge” that keeps their business moving. By providing a “Full Works” plan that treats the world as a single network, BusinessMobiles.com has removed the friction from their international operations. We provide the high-scale capacity required for global hospitality with the personal touch of a dedicated consultant.
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