Terms & Conditions

1. Introduction

Welcome to ‘Our Website’: cdn.businessmobiles.com.
This page tells you about the terms on which you may use our website, whether as a registered user or guest. Please read carefully before use. 

By using the site, you accept the terms and agree to obey them. If you don’t accept them, please don’t use the site. 

2. Who We Are

‘Our Website’ is operated by BusinessMobiles.com, a UK Limited company registered in England under company number 03772025. 

Some important details about us:
Our registered office is located at:
Suite 301, Boundary House, Boston Road, Hanwell, W7 2QE, London, United Kingdom

Our VAT number is GB 735678984 
We are registered with the Information Commissioner’s Office under: Z2556909 

3. Use of the Site

You have permission for temporary use of the site, but we can withdraw or change our service at any time without prejudice. All login details – usernames, passwords etc – are for individual use and not to be shared with any other person. We retain the right to change, or delete, any site account information, or the account as a whole, if we believe it has been compromised. You agree to follow our privacy policy. 

If you allow anyone else to use our site, you must make sure that they read these terms first, and that they follow them. Only use the site as allowed by law and these terms. If you don’t, we may suspend your usage, or stop it completely. 

Content on this site is reviewed and updated on a best-effort basis and may be defunct, or replaced at any time with new information, and so should not be considered authoritative but a guide. If any site visitor or member finds something they know to be incorrect, please inform us at info@businessmobiles.com and we will endeavour to investigate and amend it as soon as feasible. 

We follow our privacy policy in handling information about you. Click here to read our Privacy/Cookie. By using the site, you agree to us handling this information and confirm that data you provide is accurate. If you order goods or services from us through the site, your order will take place under these Terms and Conditions policy. 

4. Intellectual Property Rights

All material on this site including, but not exclusively limited to, images, video, audio, text content and application code is copyright. The copyrights are held either by 3rd party application developers for those components licenced by us, or by directly by Businessmobiles.com. Any reproduction of, or linking to, any part of the site is prohibited except as reasonably necessary to use the site eg bookmarking etc, or where permission has been granted by an authorised representative of BusinessMobiles.com.  

Site operators wishing to link to our site or material within it should get in touch with us at info@businessmobiles.com. 

5. Our Legal Responsibility to You

We do not guarantee the accuracy of material on our site. As far as legally possible, we exclude legal responsibility for the following: Any loss to you arising from use of our site, Loss of income, profit, business, data, contracts, goodwill or savings. We also exclude, as far as legally possible, all terms and warranties or promises implied by law or by statutes. 

We don’t exclude legal responsibility for death or personal injury owing to our negligence, or legal responsibility for fraud or fraudulent misrepresentation, or for anything else where exclusion is not allowed by the law. 

6 – Refunds Policy Purchased

All website orders have a 7-day right of return. The 7 days commencing on the date your order is activated or despatched, whichever is earlier. Phones must be returned with all parts for a full credit, otherwise, an Incomplete Restocking Charge of £250 will be charged. The Customer shall be liable for the cost of return.

To prevent fraud and to protect both parties, you may be asked to provide additional information after your order so that we can verify your purchase. We reserve the right to cancel any order that further investigation we deem to be possible of a fraudulent nature. These checks may include, but not be limited to, a request to be provided with an original credit or debit card statement, attempts to contact a customer by telephone, and a reference to records to check for other fraudulent activity at an address. 

We will not share your personal information with third parties for marketing or any other purposes without your consent unless where required by law. If you purchased something from us, you may be contacted with relevant promotions, offers or information that you have expressed an interest in or that might be of interest to you.   

If you do not wish to receive further updates, please unsubscribe using the link found in the emails, or by emailing info@businessmobiles.com with Unsubscribe in the subject and using the email address you’re receiving mail from us. 

7 – Links from Our Site

Links from our site to other sites are only for information. We don’t accept responsibility for other sites or any loss you suffer from using them.

8. Variation

We change these terms from time to time and you must check them for changes because they are binding on you.

9. Our Trademarks

BusinessMobiles.com Ltd ®

10. Applicable Law

10.1 The Parties will use their best efforts to negotiate in good faith and settle any dispute that may arise out of or relate to this Agreement or any breach of it.  

10.2 If any such dispute cannot be settled amicably through ordinary negotiations between the Parties, or either or both is or are unwilling to engage in this process, either Party may propose to the other in writing that structured negotiations be entered into with the assistance of a fully accredited mediator before resorting to litigation.  

10.3 If the Parties are unable to agree upon a mediator, or if the mediator agreed upon is unable or unwilling to act and an alternative mediator cannot be agreed upon, any party may within 14 days of the date of knowledge of either event apply to LawBite to appoint a mediator under the LawBite Mediation Procedure.  

10.4 Within 14 days of the appointment of the mediator (either by mutual agreement of the Parties or by LawBite in accordance with their mediation procedure), the Parties will meet with the mediator to agree on the procedure to be adopted for the mediation, unless otherwise agreed between the parties and the mediator.  

10.5 All negotiations connected with the relevant dispute(s) will be conducted in confidence and without prejudice to the rights of the Parties in any further proceedings.  

10.6 If the Parties agree on a resolution of the dispute at mediation, the agreement shall be reduced to writing and, once signed by the duly authorised representatives of both Parties, shall be final and binding on them.  

10.7 If the Parties fail to resolve the dispute(s) within 60 days (or such longer term as may be agreed between the Parties) of the mediator being appointed, or if either party withdraws from the mediation procedure, then either Party may exercise any right to seek a remedy through arbitration by an arbitrator to be appointed by LawBite under the Rules of the LawBite Arbitration Scheme.  

10.8 Any dispute shall not affect the Parties’ ongoing obligations under the Agreement.  

10.9 The English courts have the only right to hear claims related to our site, and all disputes are governed by English law. 

11. Security Policy

When purchasing from one of BusinessMobiles.com companies, your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology. 128-bit SSL encryption is the current industry standard. If you have any questions regarding our security policy, please contact our customer support centre on info@businessmobiles.com.

12. Contact Us

Please email us at info@businessmobiles.com or call us at 0800 999 2 999 to contact us about any issues.

13. Coupon code and offers terms & conditions

FREEX1 – FMF23 – MCW1M – DONTGO24 – 1XNEWS24 : 1 month free line rental

Get 1 month of line rental free when you take out a new 24 or 36-month plan advertised on BusinessMobiles.com.

• Valid for new connections only
• One voucher code per order, per account
• Cannot be used alongside any other discount code or promotion (unless stated otherwise)
• Not valid on plans over £50/month, accessories, or any discounted/sale items (including products in the ‘Special Offers’ and ‘On Sale’ sections)
• The voucher code is non-transferable
• Your free month will be applied as a line rental credit to your account 90 days after your lines are connected

14. Annual Price Increase

All mobile plans are subject to an annual price increase. 

EE: EE business – Your monthly plan will increase each year on 31 March by £3 (Ex Vat.) for each plan you take and all out of bundle charges will increase by 5%. If your package includes more than one sim, the £3 will apply to each sim on the account. EE Corporate: Your monthly plan will increase each year on 31 March by 6% (Ex Vat.). 

O2: Each April, your monthly plan charge will increase by the Retail Price Index (RPI) rate published in February of that year plus 3.9%. If RPI is negative, only the 3.9% will be applied. 

Vodafone: Each year, on 1 April, your monthly plan will increase each April by Consumer Price Index rate published in January that year +3.9%.

Three:Three applies price increases based on Monthly Recurring Charges (MRC), with changes taking effect each April. For MRCs under £10, the increase is £0.50; for £10–£20, it’s £0.75; and for over £20, it’s £1.50 (all excl. VAT). These increases apply to SIMO Voice, SIMO MBB, and 5G/4G plans. Customers who join, upgrade, or add new lines are included, but those joining on or after February 16, 2025, won’t see an increase until April 2026.